Claudia Winkler is a negotiation and mediation trainer, the founder of The Negotiation AcademyTM, and the Director of the IBA-VIAC CDRC Vienna Mediation and Negotiation Competition. Claudia received her Master's and Doctor's degree in European and international law from the University of Linz and her LL.M. from Harvard Law School. Her professional experience reaches from law to government, non-for profit, start-up, university and international institutions. She has worked as the ADR development coordinator with the New York International Arbitration Center during her time as a Fulbright scholar and is a licensed Mediator in New York. As a trainer, Claudia has worked with law firms, businesses, associations and universities in the United States, Europe, Africa, Asia and Australia.